Policies
Terms, privacy, shipping, and returns — everything in one place.
Terms & Conditions
By shopping at wetwopets.com, you agree to these terms.
Using our site
By shopping at wetwopets.com, you agree to these terms. If anything here doesn’t work for you, please don’t use the site.
We Two Pets is operated by THE WETWO INTERNATIONAL. Product details and prices may change as we update our catalog.
Orders & payment
- All prices are in Indian Rupees (INR) unless stated otherwise
- An order is confirmed once payment is successful
- We may cancel an order if a product is unavailable or if we suspect fraud — you’ll receive a full refund
- Payments are processed securely through Cashfree Payments
Governing law
These terms are governed by the laws of India. Disputes are subject to the courts of Chennai, Tamil Nadu.
We may update these terms from time to time. Continued use of the site means you accept the latest version.
Contact
Questions about orders, shipping, returns, or these terms? Email us at admin@wetwopets.com.
Privacy Policy
How we collect, use, and protect your information.
Our Privacy Promise
At We Two Pets, trust comes before everything else.
We collect only the information we need to provide a better experience, fulfill orders, improve our recommendations, and communicate with you when you’ve asked us to.
We never sell your personal information.
We never share your data with third parties for their own marketing purposes.
Any information you provide is handled with care, protected using industry-standard security practices, and used only to support your relationship with We Two Pets.
You can request access to your data, update your information, or unsubscribe from communications at any time.
If you have questions about how your information is collected or used, please contact us at admin@wetwopets.com.
Because trust is earned through transparency, we are committed to being clear about how we handle your information and respectful of the confidence you place in us.
What we collect
- Name, email, phone, and shipping address when you order or create an account
- Payment details processed securely through our payment partner — we do not store card numbers
- Basic site usage data (browser, device, pages visited) to improve the experience
Service providers
We work with trusted partners only when needed — for payments, delivery, and email. They receive only what is required to perform that service. They may not use your data for their own marketing.
Shipping
Delivery timelines, tracking, and what to expect.
Shipping
- Free standard shipping on orders above ₹6,999
- Standard delivery typically takes 10–14 business days after dispatch
- Express shipping is available for an additional fee (3–5 business days where offered)
- The price at checkout is final — no surprise charges on delivery
- You’ll receive tracking once your order ships. Check My Orders or your email for updates
- If something arrives damaged or incorrect, contact us within 48 hours with photos
Returns & Refunds
Our reason-based return policy. Start a return from your orders page or email admin@wetwopets.com.
Returns & refunds
- Defective or damaged on arrival — 30-day return window. Full refund or free replacement. Photo/video proof required before pickup is approved.
- Wrong item shipped — 30-day return window. Full refund or free replacement.
- Doesn't fit or pet doesn't like it — 15-day return window. Item must be unused, with tags intact, in original packaging. Full refund minus return shipping cost.
- Changed my mind — 15-day return window. Item must be unused, in original packaging. Full refund minus return shipping cost.
- NOT eligible: used or worn items with visible damage, scratches, or chew marks.
- NOT eligible: opened hygiene items (grooming products once used) or items marked final sale.
- All returns are inspected at our warehouse before a refund is processed. Refunds are issued within 5–7 business days after inspection.
- Online payment orders: refund goes to your original payment method.
- Cash on Delivery orders: refund via bank transfer or UPI — you'll provide your details when requesting the return.
- To request a return: use the "Request Return" button on your orders page, or email us at admin@wetwopets.com with your order number.